Job Description
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
Key Responsibilities
- Day to day handling of customer emails and phone calls for fault reporting and inquiries.
- Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied.
- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
- Work within a defined set of relevant product/network procedures, standards and practices.
- Deliver outcomes by implementing a course of action identified from a general range of solutions.