Job Description
Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist
Developing subject matter expert responsible for ensuring client solution requirements are resolved in line with SLAs. Performs configurations, actions installations, break/fix events, and works toward associate to professional level certification while developing business knowledge across Networking, Data Centre, Security, Customer experience, Collaboration, and End User Compute.
Responsibilities
- Owns larger portions of an installation and break/fix incidents at a low to medium level of complexity during project lifecycle.
- Takes responsibility for problem resolution and troubleshooting during project lifecycle.
- Escalates complex problems to the relevant third parties.
- Assists with documentation of standard operating procedures for installations and fixes during ops handover.
- Compiles and maintains project administration (Time ...