Job Description
Network Specialist is a cross-functional role responsible for providing 24x5 Incident Support (via Follow the Sun model) primarily P1 and P2 Incident support with occasional On-Call duties across all services in all network towers, getting exposure to full breadth of all TAG’s network services. Support Lead Network Specialists and Service Managers on proactive tasks. Manage Incident escalations and leverage Managed Services partners to operate the services.
What you’ll be doing- Utilize the Follow the Sun support model to help resolve Escalated issues by seamlessly transferring support across different countries and time zones.
- Provide support to service managers and service owners to the respective network service (such as SDWAN, Campus LAN, DC LAN, NAC, Proxy, DNS, VPN, Firewall, DDI and WAF/LTM).
- Globally part of Level 2 Support team with tasks related to Incident, Request, Change, Problem, Risk, and Supplier Management
- Responsib...