Job Description
Overview
TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24/365 team supporting TNS customers and services, and our global IP network.
Responsibilities
Primary Duties and Responsibilities:
- The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.
- This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
- The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
- The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
- The IP NOC Technician will ensure that incidents are managed effectively through the e...