Job Description
About the job Network Technical Team Lead
- Lead and manage a team of L2/L3 network support engineers handling customer escalations
- Serve as the senior technical escalation point for complex customer network issues
- Ensure timely resolution of customer tickets in line with SLA/Warranty commitments
- Build and maintain strong relationships with key customer accounts
- Conduct regular service review meetings with customers to discuss performance and improvements
Technical Support Operations
- Troubleshoot and resolve advanced network issues across LAN, WAN, SD-WAN, and cloud environments
- Provide expert-level support for routing, switching, firewalls, VPNs, and network security
- Analyze customer network incidents, identify root causes, and deliver RCA reports
- Drive proactive monitoring and health checks of customer network environments
- Support onboarding of new customers inc...