Job Description
You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.
As a Network Technician, you will be responsible for the following :-
- Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
- Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.
- Provide 1st Level on-site Network Support to end-users.
- Attend to daily customers' issues reported when not on standby.
- Perform routine tasks to ensure the network's stability and prevent potential issues.
- Identify and resolve issues related to network.
- Manage the allocation of Media Access Control (MAC) an...