Job Description
Title: (NGIS WALLOPS ISLAND) GUEST SERVICE SUPERVISOR Location: United States-Virginia-Wallops Island Job Number: 2600022F Job Summary: Supervises subordinate NEXCOM Hospitality Group (NHG) staff responsible for daily operations of the front desk. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions. Duties and Responsibilities: Responsible for NHG front desk operations to include: lobby appearance, guest service, office operations, etc. Required to work all shifts including holidays as scheduled. Communicates with all NHG personnel and chain of command concerning operations guest issues or situations that exceed span of authority and require elevation to immediate supervisor. Utilizes various modes of communication to assists guests (in person, via telephone, email, etc.) to secure room reservations and/or cancellations, payments, inquiries, check-in/check-out, authorizing, patron verif...