Job Description
Mô tả công việc:
RESPONSIBILITIES
Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media
Consult properly about courses to students and ensure efficient conversion rate as targeted.
Process customer’s re-enrollment and requests
Regularly monitor student progress
Ensure Center’s re-enrollment rate as Line Manager requires
Keep records of customer interactions and transactions, maintain customer databases
Weekly report to managers or urgent information if necessary
Conduct monthly reports and provide feedback on the efficiency of the customer service process
QUALIFICATIONS AND EDUCATION REQUIREMENTS
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