Job Description
Mô tả công việc: Job Description
- Follow up, support and maintain the strong relationship with the existing customers.
- Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Semiconductor Production Equipment.
- Carry the curriculum and training syllabuses and conduct operation, programming, application and maintenance training classes and seminars, both in-house and at customer sites
- Perform the product training, gather the competition information.
- Periodical visit and meeting with customer to update, follow up the pending issue, spare-part inquiries.
- Provide the after sales support to service team, develop strong coordination and collaboration within internal team.
- Conduct warranty evaluations and failure analysis, directing effective and accurate information to engineering and other relevant departments, of all problem trends.
- Submit...