Job Description
Job Description
We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.
Responsibilities
- Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
- Design and build call flows and integrate backend systems using application programming interfaces (APIs).
- Manage NICE Business Units (BU) and contribute to solution design and network optimization.
- Provide routing design and implementation for contact center technologies.
- Collaborate with Architecture teams to design, deve...