Job Description
Job Description
The NICE CXone Administrator is responsible for the administration, configuration, and ongoing support of the NICE CXone contact center platform in a large, enterprise environment. This role ensures platform stability, efficient call routing, accurate user provisioning, and a high-quality agent and customer experience. The administrator will serve as a technical subject matter expert for CXone, supporting 200+ users across multiple lines of business and partnering closely with operations, workforce management, and technology teams.
Key Responsibilities
Platform Administration & Configuration
· Administer and support the NICE CXone platform for a large-scale contact center environment supporting 200+ agents and supervisors.
· Manage user provisioning, deprovisioning, roles, permissions, skills, teams, and security profiles within CXone Admin and ACD modules.
· Maintain business continuity by ensuring routing accuracy, queue...
The NICE CXone Administrator is responsible for the administration, configuration, and ongoing support of the NICE CXone contact center platform in a large, enterprise environment. This role ensures platform stability, efficient call routing, accurate user provisioning, and a high-quality agent and customer experience. The administrator will serve as a technical subject matter expert for CXone, supporting 200+ users across multiple lines of business and partnering closely with operations, workforce management, and technology teams.
Key Responsibilities
Platform Administration & Configuration
· Administer and support the NICE CXone platform for a large-scale contact center environment supporting 200+ agents and supervisors.
· Manage user provisioning, deprovisioning, roles, permissions, skills, teams, and security profiles within CXone Admin and ACD modules.
· Maintain business continuity by ensuring routing accuracy, queue...