Job Description
Position - Nice Engineer
General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience.
Experience in working on projects with IVR call flow modifications to promote self service.
Hands on experience on REST API.
Experience on JIRA
General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience.
Experience in working on projects with IVR call flow modifications to promote self service.
Hands on experience on REST API.
Experience on JIRA