Job Description
The Night Manager is responsible for providing the night team leadership that delivers exceptional customer experience in a safe and secure hotel environment.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Allocate night team tasks fairly and monitor standards of completed tasks
- Ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact
- Work closely with Risk and Compliance team to assist in ensuring health and safety of the team members and guests of the hotel
- Ensure that all Night team members are fully trained in Fire Evacuation procedures
- Coordinate and manage the evacuations of the hotel with the assistance with the Security Team
- Ensure to be the first point of contact for the guests seeking managerial attention
- Ensure that all guests enquiries, requests, and complaints dealt in an efficien...