Job Description
Location Ahmedabad, Gujarat (Work from Office)
Shift Night shift — US Pacific Time (PST/PDT), approx. 8:30 PM – 5:30 AM IST
Department US Healthcare Outsourcing Operations Reports To Operations Manager / AVP – Operations Employment Full-time, Permanent
Shift Operations Leadership
▪ Own end-to-end delivery for the night shift, ensuring SLAs, TATs, accuracy, and productivity targets are consistently met.
▪ Drive the DME Intake function as the core night-shift operation — order / referral intake, document collection (Rx, CMN / DWO, chart notes), insurance eligibility and benefits verification, prior-authorization coordination, and order qualification.
▪ Provide oversight and continuity for any HCC coding and RCM / medical billing activity running on the shift, including escalation support.
▪ Manage real-time queues, balance workloads, and reallocate capacity to protect priority and aging work.
▪ Serve as the senior on-s...