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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Monitor gaming systems, servers, and operational workflows during the night shift to ensure uninterrupted service.
- Resolve operational issues, incidents, or emergencies promptly and upscale when necessary.
- Support night shift supervisors and coordinate with day shift teams to ensure smooth handovers.
- Maintain accurate records and prepare shift reports for management.
- Ensure compliance with company policies, safety regulations, and gaming industry standards.
- Assist in implementing process improvements to enhance efficiency and service quality.
- Provide technical and operational support to players, if required.
- Perform other tasks and responsibilities that may be assigned by management from time to time.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or related field (preferred)
- Fluent in English and Filipino (ver...