Job Description
The NOC Coordinator plays a critical role in supporting the Network Operations Center by ensuring seamless case progression and resolution. This position focuses on proactive follow-up, cross-functional coordination, and maintaining operational efficiency to prevent delays and optimize service delivery.
Key Responsibilities
Proactive Case Management:
- Actively monitor and follow up on open cases to ensure timely progression, resolution, and adherence to service level agreements.
Property Coordination & Communication:
- Initiate outbound calls to properties to gather status updates, verify action items, and facilitate next steps
- Draft and send targeted follow-up emails to ensure accountability and maintain communication flow