Job Description
2 to 3 years experience
CCNA certifications a must
Job Purpose.
Key Performance Areas
Competency Requirements for Position
Knowledge
Skills
CCNA certifications a must
Job Purpose.
- Responsible for ensuring stability of the network and optimal customer satisfaction.
Key Performance Areas
- Customer Communication 30%
- Incident Logging 20%
- Incident Handling 20%
- Trouble shooting 20%
- Teamwork 10%
Competency Requirements for Position
Knowledge
- Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
- Knowledge of customer service principles
- Knowledge of effective customer engagement
Skills
- Strong written and verbal communication skills in English
- Understanding of network design
- Analytical thinker
- Customer Centricity