Job Description
FACT is recruiting on behalf of a well-established organisation operating within a fast-paced technology and managed services environment. This opportunity offers exposure to a high-performance operational environment focused on service excellence, network performance, and customer satisfaction.
About the Role
We are seeking an experienced NOC Manager to oversee Network Operations Centre (NOC) activities and ensure the effective delivery of network monitoring, incident management, and operational support services. The successful candidate will lead Front Office (FO) and Back Office (BO) teams, drive SLA performance, manage stakeholder relationships, and implement continuous process improvements.
Key Responsibilities
Operational Governance & Leadership
- Oversee 24/7 NOC Front Office (FO) operations and Back Office (BO) support functions.
- Ensure effective shift handovers, escalation management, and continuous monitoring....