💼 Full-Time Position

NOC Manager

🏢
Concentrix
📍 metro manila, metro manila, Philippines
📍
Location
metro manila, Philippines
📅
Posted
June 01, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Operations Manager II for the Network Operations Center (NOC) Program will oversee the 24/7/365 operational health, performance, and uptime of critical network infrastructure. This role bridges the gap between high-level business strategy and technical execution, leading multi-tiered engineering teams to ensure strict SLA compliance and rapid incident resolution.


Candidate Profile:

  • 7+ years in IT/Network infrastructure, with 3+ years managing 24/7/365 shift-based teams.
  • Direct experience leading P1/Severity 1 major incident bridges and driving down MTTR.
  • Framework Mastery: Deep, practical knowledge of ITIL processes (Incident, Problem, and Change Management).
  • Proven track record of owning, reporting, and defending contractual SLAs/KPIs.


  • Certifications: ITIL v3/v4 Foundation or Intermediate, PMP, CCNA/CCNP (inactive technical certifications are acceptable).
  • Experienc...