Job Description
Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.
Key Responsibilities
Monitoring & Incident Management
- Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
- Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
- Respond to alerts and incidents in accordance with established SLAs and priority levels.
- Perform root cause analysis on recurring incidents and implement preventive measures.
- Document all incidents, actions ta...