Job Description
Responsible formonitoring,maintaining, and troubleshooting network infrastructure to ensureoptimalperformance and minimal downtime. This role requires strong technicalexpertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.
Key Responsibilities
Monitoring & Incident Management
- Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
- Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
- Respond to alerts and incidentsin accordance withestablished SLAs and priority levels.
- Perform root cause analysis on recurring incidents and implement preventive measures.
- Document all incidents, actions taken, and resolutions in the ticketing system.
Network Operations
- Maintain network availability and perf...