Job Description
Description We are looking for a NOC Specialist to provide technical support for customer-facing teams and internal corporate staff in Atlanta, Georgia. This Long-term Contract position focuses on resolving hardware, software, and network issues through both onsite and remote support while helping maintain a reliable end-user environment. The ideal candidate is comfortable assisting non-technical users, managing user access, and supporting device setup and deployment in a fast-paced IT services setting.
Responsibilities:
• Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users.
• Reset locked credentials, update access permissions, and assist with day-to-day account support activities.
• Troubleshoot organization account issues and help users regain access to required systems and tools.
• Investigate and resolve problems related to call center platforms and other business-critical applications.<...
Responsibilities:
• Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users.
• Reset locked credentials, update access permissions, and assist with day-to-day account support activities.
• Troubleshoot organization account issues and help users regain access to required systems and tools.
• Investigate and resolve problems related to call center platforms and other business-critical applications.<...