Job Description
Description
Overview
This individual supports a population of users consisting of customer service representatives and corporate support associates with any Hardware, Software, or Networking related issues.
Duties/Responsibilities:
+ Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email.
+ Provide onsite and remote Software, Hardware, and networking support.
+ Account Password resets, unlocks.
+ VPN account management and troubleshooting.
+ Call center software troubleshooting.
+ Assist with new user onboarding and equipment deployment
+ Utilize and maintain asset tracking system
+ Format and re-image new and returned assets.
+ Assign users and computers to proper groups in active directory.
+ Assist with creation and removal of user accounts
Requirements
Required Skills/Abilities:
+ Proficient with Windows...
Overview
This individual supports a population of users consisting of customer service representatives and corporate support associates with any Hardware, Software, or Networking related issues.
Duties/Responsibilities:
+ Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email.
+ Provide onsite and remote Software, Hardware, and networking support.
+ Account Password resets, unlocks.
+ VPN account management and troubleshooting.
+ Call center software troubleshooting.
+ Assist with new user onboarding and equipment deployment
+ Utilize and maintain asset tracking system
+ Format and re-image new and returned assets.
+ Assign users and computers to proper groups in active directory.
+ Assist with creation and removal of user accounts
Requirements
Required Skills/Abilities:
+ Proficient with Windows...