Job Description
Conduct process and operational training for non-clinical departments
Train employees on HMS/ERP systems, departmental workflows, and internal processes
Handle training for Front Office, Billing, TPA, Call Center, Administration, CRM, and Patient Coordination teams
Coordinate induction and department-specific training for new joiners
Ensure employees are trained on company SOPs, policies, and operational standards
Schedule and manage training batches across multiple locations
Track training attendance, assessments, and completion reports
Conduct process refreshers and compliance-based training sessions
Work closely with department heads to identify operational training gaps
Prepare training MIS reports and maintain training documentation
Support audits by maintaining training records and compliance trackers
Monitor post-training performance and coordinate with managers for improvement plans