Job Description
Talent Outsourcing Channel Solutions' is seeking an enthusiastic and customer-focused Customer Service Representative - Non-Voice Local Account to join our vibrant and fast-paced team in Angeles City, Pampanga. As a full-time employee, you will play a vital role in providing exceptional customer service and support to our valued clients.
What you'll be doing
Responding promptly and efficiently to customer inquiries and requests via email, chat, and other non-voice communication channels
Troubleshooting and resolving customer issues with a focus on delivering a positive customer experience
Providing detailed and accurate information to customers, ensuring their needs are met
Documenting and tracking all customer interactions and resolutions
Identifying opportunities for process improvements and contributing to the enhancement of customer service delivery
Adhering to company policies, procedures, and quality standards
What you'll be doing
Responding promptly and efficiently to customer inquiries and requests via email, chat, and other non-voice communication channels
Troubleshooting and resolving customer issues with a focus on delivering a positive customer experience
Providing detailed and accurate information to customers, ensuring their needs are met
Documenting and tracking all customer interactions and resolutions
Identifying opportunities for process improvements and contributing to the enhancement of customer service delivery
Adhering to company policies, procedures, and quality standards