Job Description
Non Voice Representative- With or Without Experience CSR (Customer Service)
Caldwell Communications Consultancy Philippines
On-site - Quezon City No Exp Required Bachelor Full-time
Job Description
We are continuously looking for candidates for our team.
Accounts that we can offer: Travel, Sales, Healthcare, Financial, Collections and Telco account.
Responsibilities
- Communicates with customer on the phone or by way of written correspondence to deal with concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Matching customers’ demands to Clients’ products and solutions and services.
- Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
- Communicating specific information to internal and external clients and sharing understanding with colleagues.