Job Description
Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Ride-Sharing App Department, located in Athens, Greece! In this dynamic role, you will be the primary point of contact for our Nordic-speaking riders and drivers, assisting them with their inquiries and providing support to ensure a smooth ride-sharing experience.
If you are passionate about mobility solutions, possess excellent communication skills, and are eager to make a difference in the ride-sharing industry, we encourage you to apply!
Responsibilities
- Assist Nordic-speaking customers via phone, email, and chat with inquiries related to the ride-sharing app
- Provide support on account issues, payment questions, and app functionalities
- Document customer interactions and feedback in our support system
- Work collaboratively with internal teams to resolve escalated issues
- Guide customers on best practices fo...