Nordics Quality Director, Customer Success & Escalations

SAP SE in Espoo is seeking a Quality Director for the Customer Office Nordics to lead quality governance across strategic customer engagements. This role involves managing critical complaints, enhancing customer satisfaction, and promoting SAP’s quality brand.

The ideal candidate will have at least 5 years of SAP experience and strong skills in risk and stakeholder management. Applicants fluent in English and Finnish will be preferred.