Job Description
Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform.
Key Responsibilities
- Provide responsive and friendly customer support to Norwegian-speaking users.
- Troubleshoot technical problems related to the social media platform and guide users effectively.
- Document and track customer interactions and issues accurately using CRM tools.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Stay informed about platform updates, policies, and best practices to share relevant information wi...