Job Description
Mercier Consultancy MD is looking for a Norwegian Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This position is an excellent opportunity for fluent Norwegian speakers to engage in a rewarding customer service role in a diverse and international environment.
Key Responsibilities
- Provide high-quality customer support and solutions to Norwegian-speaking clients via phone, email, and chat.
- Effectively resolve customer inquiries and ensure a positive customer experience.
- Maintain thorough and accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to address complex issues and provide effective solutions.
- Stay up-to-date with company products, services, and policies to provide accurate information.
- Contribute ideas to improve customer service processes and overall satisfaction.
Requirements
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