Job Description
Mercier Consultancy MD is seeking a Norwegian Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is an excellent opportunity for individuals passionate about health technology and customer service to support Norwegian-speaking customers with their Fitbit products. You will play a vital role in helping customers enjoy and maximize their use of Fitbit devices.
Key Responsibilities
- Provide high-quality customer support to Norwegian-speaking users via phone, email, and chat regarding Fitbit products.
- Assist customers with device setup, troubleshooting, synchronization, and product inquiries.
- Offer guidance on app features, health tracking, and fitness goals to enhance user experience.
- Maintain accurate documentation of customer interactions and resolutions in the CRM system.
- Collaborate with technical teams to resolve complex issues and escalate when necessary.
- Stay updated on Fi...