Job Description
Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.
Responsibilities
- Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
- Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
- Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
- Guide clients on product usage, features, and best practices for optimal performance.
- Collaborate with other support team members to escalate complex issues when needed.
- Monitor ticket progress and ensure time...