Job Description
Patrique Mercier Recruitment FR is a renowned recruitment agency specializing in connecting exceptional talent with leading businesses. We are excited to announce an opportunity for a Norwegian Speaking Technical Support Advisor to join our dedicated customer service team. This role is perfect for individuals with a strong technical background and a passion for helping Norwegian-speaking clients resolve their technical inquiries.
Responsibilities
- Provide outstanding technical support to Norwegian-speaking customers through phone, email, and chat channels.
- Identify, troubleshoot, and resolve technical issues to ensure high levels of customer satisfaction.
- Educate customers on product usage and offer best practice recommendations.
- Ensure accurate documentation of customer interactions and resolutions in our CRM system.
- Collaborate with product and engineering teams to address and escalate complex issues.
- Conduct foll...