Job Description
Norwegian & Swedish Customer Care Specialist – Digital Payments (WFH, Portugal)
Role Overview
Join a global leader in customer experience to support a cutting-edge digital payments and Point-of-Sale (POS) solution used by businesses across Scandinavia. In this role, you will assist small and medium-sized business owners with onboarding, troubleshooting, and financial inquiries, ensuring they can grow their businesses effectively.
Your Responsibilities
- Multichannel Support: Provide expert assistance via phone, email, and live chat.
- Onboarding: Guide new business users through account setup and initial onboarding.
- Technical Troubleshooting: Resolve issues related to the payment application, hardware devices, and accessories.
- Financial Support: Handle inquiries regarding transactions, deposits, and financial ac...