Job Description
About the Role:
This is an ongoing full-time opportunity reporting to the NSW Customer Experience Manager to provide support across all regions.
1. Key Performance Responsibilities:
Customer Communication
- Provide accurate and timely information about CDC ‘s bus network services
- Take ownership of customer inquiries and complaints, ensuring response KPI is achieved
Complaint Handling
- Address complaints promptly, escalating issues to appropriate depots or departments as required
- Ensure timely follow-up and communication with customers regarding the progress and resolution of complaints
Data Management
- Accurately log and categorise all customer emails, compliments, and complaints in the system to facilitate relevant department actions
- Maintain and update the database as well as closing the ca...