Job Description
Position Overview
The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly.
Responsibilities
- Ensures that work orders are entered accurately and in a timely manner
- Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
- Identifies and resolves internal and external problems when they arise
- Ensures that all Standard Operating Procedures are adhered to
- Communicates with Client Services/Marketing Group and V_Branch
- Proper and timely follow‑up of client enquiries or requests
- Follow up on “on hold” work orders
- Greet all internal and external customers courteously, determine their needs, and direct them to the proper person
- Direct calls and take me...