Job Description
Office Manager
Location: main office Port Coquitlam
Overview
The Office Manager is responsible for overseeing all administrative and customer service operations related to installations, warranty support, and vendor coordination. This role ensures a smooth, efficient, and high-quality customer experience from order to completion, while supporting and training the admin team.
Key Responsibilities
Team Leadership & Oversight
- Oversee daily performance of the admin team, including:
- Install Bookings
- Sales Booking & Admin
- Lead weekly admin and installation coordination meetings.
- Train and onboard new administrative staff.
- Ensure clear communication and collaboration across sales, installation, and admin teams.
Customer & Vendor Relations
- Handle escalated customer issues promptly and professionally.
- Manage