Job Description
What the role is:
Office of Organisation & Svc Excellence – Exec (Customer Svc) (2-year contract)
What you will be working on:- Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in‑person interactions at the counter.
- Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
- Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction.
- Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
- Supporting continuous service improvements by leveraging digital tools and customer insights.
- Leveraging AI and automation tools to deliver easy‑to‑use services, streamline processes, and enhance overall operational efficiency.
- Handling documentation and administra...