Job Description
New York, NY, USA | Salary | 63,000-65,000 per year $63,000-65,000 | Full Time
| Yes
Key Responsibilities
+ The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations. In order to achieve these objectives, the SDM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement. ***Financial Performance
+ Manages expenses, analyzes asset performance and expenditures
+ + ***Customer Satisfaction
+ Meets regularly with customer contact and other member of the customer's management team
+ Recommends service enhancements based upon knowledge of customer's business strategy
+ Maximizes proprietary Quality Management utilization through service quality metrics reviews
+ + ***Employee Engagement
+ Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
+ Recognizes perform...
| Yes
Key Responsibilities
+ The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations. In order to achieve these objectives, the SDM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement. ***Financial Performance
+ Manages expenses, analyzes asset performance and expenditures
+ + ***Customer Satisfaction
+ Meets regularly with customer contact and other member of the customer's management team
+ Recommends service enhancements based upon knowledge of customer's business strategy
+ Maximizes proprietary Quality Management utilization through service quality metrics reviews
+ + ***Employee Engagement
+ Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
+ Recognizes perform...