Job Description
Collection Activities
- Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
- Ensure detailed review of the case given the long tenure relationship with customers
- Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status.
- Ensure if rental product then BSA and TCR to be reviewed for rental status.
- Interact with customer in compliance to CPR to ascertain reasons for delinquency
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
- Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
- Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation ...