💼 Full-Time Position

Officer, Enquiry Management.

🏢
PCCW
📍 Hong Kong, Hong Kong, Hong Kong
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Location
Hong Kong, Hong Kong
📅
Posted
June 25, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Officer, Enquiry Management

(Senior) Officer, Enquiry Management (eMPF)

Responsibilities:

As the (Senior) Officer of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.

  • Investigate and resolve customer enquiries related to eMPF received through calls, emails, and other channels, ensuring timely and satisfactory outcomes.

  • Maintain accurate records of enquiries, tracking resolution progress and ensuring compliance with regulatory and legal requirements.

  • Prepare detailed reports on enquiry trends, root causes, and resolution metrics for management review.

  • Coordinate relevant departments to facilitate case resolution and process improvement

  • Handle general administrative duties related to enquiry management operations

    • Requirements:

  • Bachelor’s degree in Business Administration or a related discipline.