Job Description
Document scrutiny and collection of applications for visa processing. Handle customer/applicant queries personally or via email, telephone. Handle cash and bank related transactions if assigned and ensure 100% accuracy. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company and etc. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process. Inform the applicants about the available Value -Added Services and ensure delivery of Value -Added Service options to applicants/ customers. Encourage applicants to provide feedback on services provided and their overall experience at the application centre. Ensure that the entire process is completed within the mandated Turn Around Time. Assist Deputy Manager/Operations Manager in execution of different Projects. Ensure judicious use of natural resou...