Job Description
Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Responsibilities
- Customer Service
Carry out standard customer service activities and handle simple customer inquiries.
- Solutions Analysis
Assess compliance with established standards and protocols for routine inquiries.
- Receiving Visitors
Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
- Customer Relationship Management (CRM) Data
Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
- Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements...