Job Description
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels.
Key Responsibilities- Define and manage omnichannel standards and guidelines.
- Ensure consistent information tone and customer experience across all channels.
- Support channel integration efforts and cross‑channel handoff design.
- Review customer‑facing content across channels to avoid inconsistencies.
- Work with digital IT and operations teams to enhance channel strategy.
- Bachelors degree in Communications Marketing Business Strategy or related field.
- Experience in omnichannel management channel strategy or CX governance.
- 2‑7 years of experience (depends on e...