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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Qualifications
- High school and college graduates
- Must have 6 months experience in a non‑voice account
- Average communications skills
- Willing to work on‑site
- Amendable to any given schedule
- A team player
- Can work ASAP
Job Description
- Handle mileage, reservations and queries
- Able to make a service recovery when the agent recognizes a mistake or error or correct it through their supervisor
- Ensure accurate documentation of customer profiles and reservations
- Handle customer complaints and provide first‑time resolution
- Keep oneself updated, aware of, and compliant with all company policies and procedures, including Information Security Management Systems
- Keep all company information, including customer information, confidential and secured
Benefits
- Allowances
- Night Differentials
- HMO
- Leave credi...