Job Description
ATS is currently seeking a suitable candidate to support Industrial IT solutions delivered to a lead UK manufacturer.
You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, the candidate will become an integral part of our customers daily operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.
To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi vendor team.
The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure...