Job Description
As an Onboarding Advisor you will play a key role in supporting the sales team and providing excellent customer service. This position involves processing orders, responding to customer queries, and ensuring customers have a seamless experience from order placement to delivery. The role requires a high degree of customer interaction and attention to detail in order processing and after-sales support.
Responsibilities
- Act as the first point of contact for customers via phone and email, addressing inquiries and resolving issues promptly.
- Ensure timely and professional follow-up with customers to confirm satisfaction and address any outstanding concerns.
- Process and confirm customer orders with accuracy, ensuring timely communication regarding order status and delivery times.
- Update and maintain customer information in the company's CRM system, ensuring accuracy and completeness of data.
- Coordinate with relevant departm...