Job Description
We are seeking an Onboarding & Installation Support Representative to support customer onboarding and installation for Sage 50 (Hosted and Desktop).
This role plays a critical part in ensuring customers get started quickly and confidently, accelerating time-to-value, improving customer satisfaction, and reducing early-stage churn.
Key Responsibilities:
Guide customers through accessing and navigating their Sage 50 Hosted environment
Provide structured, step-by-step onboarding and installation support using documented processes
Deliver clear, patient assistance to customers with varying levels of technical expertise
Support full onboarding for Sage 50 Hosted and Desktop, including environment setup and configuration
Assist customers with initial company setup (e.g., chart of accounts, invoicing, basic configurations)
Conduct product tours, onboarding walkthroughs, and feature demonstrations
Raise, manage, and track CloudOps Service tickets to...
This role plays a critical part in ensuring customers get started quickly and confidently, accelerating time-to-value, improving customer satisfaction, and reducing early-stage churn.
Key Responsibilities:
Guide customers through accessing and navigating their Sage 50 Hosted environment
Provide structured, step-by-step onboarding and installation support using documented processes
Deliver clear, patient assistance to customers with varying levels of technical expertise
Support full onboarding for Sage 50 Hosted and Desktop, including environment setup and configuration
Assist customers with initial company setup (e.g., chart of accounts, invoicing, basic configurations)
Conduct product tours, onboarding walkthroughs, and feature demonstrations
Raise, manage, and track CloudOps Service tickets to...