Job Description
Job Opening: Onboarding Specialist
Location: Remote (Working US Hours - 9am-5pm EST)
Type: Full-Time
Key Responsibilities
- Lead and facilitate onboarding training sessions for new hires/clients (e.g., BCBAs, RBTs, and administrative staff)
- Develop, maintain, and improve onboarding and training materials (SOPs, guides, videos, presentations)
- Ensure new employees are fully trained on internal systems (e.g., Rethink, scheduling platforms, communication tools)
- Conduct system walk-throughs and hands-on training to ensure competency
- Partner with clinical leadership to ensure training aligns with clinical standards and expectations
- Track and monitor training completion and employee readiness before they begin working with clients
- Provide ongoing support and follow-up training as needed post-onboarding
- Identify knowledge gaps and continuousl...