Job Description
TikTok is seeking an Oncall Escalation Program Manager in Singapore to design and scale a cross-LOB Trust & Safety escalation management system. The role involves owning the end-to-end escalation framework, ensuring high-quality incident response, and enhancing operational efficiency.
Candidates should have over 3 years in program management and proven experience in creating escalation systems. This position emphasizes strong analytics skills for data-driven decision making, with exposure to potentially harmful content.
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